Designing clarity without overstepping medical authority
MedSplain explores how patients can better understand medical language, without replacing professional judgment or increasing risk through misinterpretation.
Client
MedSplain
Specialize in
Medical Assistant
Real Time
Product Statement
Patients frequently encounter complex medical terminology during appointments, follow-ups, and health research.
While access to information has increased, understanding has not — often leading to anxiety, confusion, or incorrect assumptions about care.
Market Research
Research showed that patients often struggle to understand medical terminology during clinical interactions, leading to confusion and anxiety.
The key challenge was improving comprehension without creating misinterpretation or false confidence in medical decision-making.
Product Features
On-Demand Translation
Real-Time Checkups
Instant Term Lookup
Problem Solving
MedSplain tackles the core issues of medical confusion, language barriers, and access to relevant information—empowering patients to make informed health decisions and enhancing their overall healthcare experience.
Here are the breakdown of the top 3 painpoints users are facing and how they got resolved.
Previous Pain Point
Patients often struggled to make sense of complex medical jargon shared by doctors or during clinical encounters, leading to confusion and anxiety about their health.
Resolution
MedSplain offers real-time clarification of medical terminology to patients, including smart call summaries with explanations in plain language and instant term lookup—making it easier for users to understand diagnoses, treatments, and next steps.
Previous Pain Point
Non-native speakers or those with limited medical language proficiency could not fully understand or participate in medical conversations, resulting in miscommunication and poorer outcomes.
Resolution
MedSplain provides on-demand video chat translation and real-time medical language translation during appointments, bridging the communication gap so that patients can receive care in their preferred language and truly comprehend their clinicians.
Previous Pain Point
Patients had no easy way to revisit what was discussed in a consultation or access clarifications after the appointment, often forgetting key instructions or information.
Resolution
With features like recorded call replays, smart summaries of each session, and a history of previous interactions, patients can review medical advice, instructions, and terminology anytime, improving understanding and compliance with care plans.
Outcome
Product Shots
My Overall Contributions
Title
Product Designer
Role & Process
I led product design with a focus on decision-making, risk framing, and ethical boundaries.
Also focused on translating complex medical language into user experiences that prioritize understanding without replacing professional judgment.
Tools Used
Figma
Affinity Designer
Affinity Photo
ChatGPT