Back to Home
The Ultimate Mobile Solution for Massage Chair & Stroller
Client
IVS
Specialize in
Mobile
Retail
Vending Solutions
Market Research
$260M
by 2032 is expected for the global smart stroller market , with 40% of consumers seeking app-based features
Product Features
Built-In Rewards
Designed for local U.S. retail brands
Scan & find with QR code
Effortless Experience Flow
Problem Solving
The IVS solution eliminates the friction of manual interaction and payment, personalizes the user experience, and unifies the user journey with incentives—transforming a previously clunky process into a modern, rewarding, and intuitive mobile service.
Here are the breakdown of the top 3 painpoints users were facing and how they got resolved.
Cumbersome Access & Activation of Massage Chairs/Strollers
Then…
Users had to manually locate chairs or strollers, handle payment through separate kiosks, or rely on staff, making the process inconvenient—especially in busy or public environments.
Now!!!
IVS provides instant access through a mobile app: Users can locate, activate, and control massage chairs or strollers directly from their phones with a smooth, self-service experience—no waiting, no extra machines, and less hassle.
Limited Personalization & Control
Then…
Session experiences (like massage settings or stroller usage) were generic. Users had little to no control over features such as intensity, duration, or modes, resulting in a “one-size-fits-all” experience that failed to meet individual preferences.
Now!!!
Personalized session control via app: The product lets users adjust intensity, style, and time from their device, allowing them to curate the ideal session in real time—improving satisfaction and comfort.
No Integrated Rewards or Seamless Experience
Then…
There was a lack of incentive for repeat use—no centralized loyalty points, discounts, or user-friendly way to track sessions, making the whole process fragmented and transactional.
Now!!!
Built-in rewards & effortless user flow: IVS introduces a loyalty points system for discounts and perks, payment and session history tracking, and a smooth “scan & go” QR code system. This creates an end-to-end, seamless experience that rewards return users and simplifies every step, from finding a chair/stroller to redeeming rewards.
My Overall Contributions
Title
Product Designer
Role & Process
User Persona
Competitive Analysis
Low-fi Wireframing
Design System
UI Design
Illustrations
Hifi Prototyping
Tools Used
Sketch
Figma
Affinity Designer